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Emergency Numbers:

For an emergency or urgent assistance, please call our 24 hour MyAssist help line. Our operators are ready to attend to your query.

0861 00 7623 (MYASSIST)

MyAssist is a value added service for your urgent assistance. When life happens and you have an unexpected emergency, our MyAssist call centre agents are on standby to assist you with your requirements. In an emergency, it is vitally important that you utilise this number prior to any other service provider.

MyAssist

MyAssist is available 24 hours to all policyholders. The principal policy holder / spouse / life partner and dependent children under the age of 21 residing at the same residence as the Principal Policy Holder will enjoy the benefits of the MyAssist product.

The MyAssist Range offers the following services to you upon request:

Accident Manager

This service is available to you should you be involved in a motor vehicle accident. All necessary arrangements regarding towing of vehicles, dispatching of ambulances, notifying the SAPS, assisting with repairs and insurance claims will be managed on your behalf.

Roadside Assist

Roadside Assist is designed to assist you should you be stuck next to the road with a flat tyre, flat battery, if you have locked your keys in the car or if you have run out of fuel. In the case of electronic or mechanical breakdown, towing will be arranged for your vehicle.

Traffic Assist

This is a total management service concerning traffic related matters during office hours.

Medical Assist

In the event of an emergency, MyAssist will provide you with medical assistance in the way of telephonic advice, medical call out response or transfer to the most appropriate medical facility in response to your injuries.

Legal Assist

Personal legal advice can be obtained regarding home, vehicle or personal incident inclusive of a free 1 hour consultation per matter.

MyAssist Concierge
24 Hour Claims Assist

The 24 Hour Claims Service is available via the dedicated MyAssist help line – 0861 00 7623, however during office hours, you will be transferred to our in-house claims department for your immediate assistance regarding queries and submissions. Should you register a claim outside office hours, over a weekend or a public holiday, a call centre agent will take down all relevant details regarding your claim or query and an agent will revert back to you on the next working day to assist you with your claim or query.

My Assit